Shout out to Dewalt

[TerryMason]

I have a year old Dewalt 20v 1.5AH battery that stopped taking a charge. I figured before I recycle it, I may as well try to see if it's under warranty
I got online and chatted with the Dewalt bot on their website. It setup an account for me, verified my battery was one year old, and shipped out a replacement battery that arrived 7 days later.

I was only asked for my name, address, and battery date code. I didn't have to give a credit card, or even return the old one. A very easy process.

 

[superj]

Nice

 

[ndnatty]

I have done the same!


Sent from my iPad using Jeepz.com mobile app

 

[aggreX]

I didn't have to give a credit card, or even return the old one

That was a pleasant surprise from Dewalt. It's probably more trouble and hassle for Dewalt to make arrangements to have the old battery shipped back and disposed.

Ridgid has a LSA (lifetime service agreement) type warranty for the Ridgid batteries. I got 8 new Lithium batteries to replace my dead NiCad batteries last month and they didn't want any dead batteries back. I just had to re-register each one on the website for ongoing LSA

 

[JPNinPA]

Yes the problem is lithium batteries need to be recycled and need special designation fir transport or shippment

They don’t want them back so they don’t need to add cost.

Used Lithium-Ion Batteries | US EPA


IATA - What to Know About How to Ship Lithium Batteries?

Never look down on anyone unless you are helping them up - Jesse Jackson