Radio communication
With a cell tower downed and land lines knocked out, communication was limited to emergency radios. A firefighter carried a hand-held radio from the east side to the west side so McManaman and Smith could converse from opposite ends of the town.
Around the same time, another command post, including law enforcement officials, was setting up at a Kansas Department of Transportation building on the town's east side.
So many concerned people, some worried about relatives in town, were walking up to ask McManaman questions, it threatened to interfere with his efforts to monitor radio traffic and direct rescues. He rolled up his window, and let them approach Koehn, on the passenger side.
From his training, McManaman knew that a command post can't effectively lead if it gets too close to the action. Incident commanders have to maintain an overall view and not get sidetracked.
Saving lives first
Within the first hour came the first reports of deaths. A truck service facility near the KDOT building would eventually become a morgue. Two bodies had been temporarily kept at a roadside bar.
Someone asked McManaman what rescuers should do if they found a body as they were trying to save people.
He told them to put an orange cone by the body, to mark it. The bodies could be removed later.
First, they had to save people.
They had to improvise.
All over town, residents used their vehicles, sometimes with shattered windshields and flat tires, to ferry the injured to the triage center.
In the first hour or two after the storm hit, a man approached Ford County sheriff's Capt. Bryan Burgess on the west side of town and asked: "What can I do to help these people?"
Burgess, who had driven his extended-cab truck to Greensburg, told the man: "Transport these people," and threw the man his truck keys.
Through the night, as Burgess helped with rescues, he saw his truck coming and going with injured people and evacuees.
Several hours later, when the pace had slowed, Burgess found his keys and truck at a command center, securely left by the volunteer. Burgess didn't know the man, never got to thank him.
There were plenty of ambulances but not always enough drivers. Normally, when an ambulance responds, one paramedic or medical technician treats a patient in the back of the ambulance while another worker drives. That night, there were often two seriously injured patients in the back of each ambulance. The paramedics had to stay in the back with the injured, so in some cases firefighters and others were drafted as ambulance drivers.
Many farmers from outside town had quickly brought in equipment to clear streets for emergency crews.
Calling in help
When the tornado hit, Koehn, the 49-year-old fire chief, had been returning to Greensburg from a fishing trip. Six miles west of town, debris rained down around him.
His family had an emergency radio in town. "Dad, we're all OK," they told him. "But the house is filling with gas; we can smell it." Get out, he ordered.
Even as he pulled up to the west side of town, it seemed as if tornadic winds were still spinning nearby.
He specifically called for help from Ford, Comanche and Pratt counties. But crews from many other counties came as well.
There's a camaraderie among fire and emergency officials in the region. Every few months, several of them meet for dinner in the town of Protection, southwest of Greensburg.
For Koehn, one of the hardest things was driving through town past 25 injured people, some with blood on their faces. He had to force himself not to stop and help them. If he had, he would have been committed to treating a relative few individuals. It would have kept him from setting up a command post from which many more people could be helped.
Looking at the wide damage, he thought hundreds of body bags would be needed.
In the truck cab where he and McManaman ran the command post, Koehn's mouth kept getting dry even though he drank water constantly. It was stress. At one point, he leaned back and closed his eyes, so he could focus his thoughts.
Victims stream in
At the battered sheriff's office in town, rattled residents streamed in after the tornado hit. One woman was upset because her infant had a knot on the head. Marble, the sheriff, looked over the baby, who seemed OK. He told the mother to keep the child awake until medical attention was available. A state trooper, one of many who responded, drove a car through debris on at least one flat tire so he could get the woman and the child to an EMS unit.
Some residents stumbled into the sheriff's office without shoes. Bertram, the dispatcher, gave one woman her sneakers.
Some changed into orange jail inmate jumpsuits and sandals so they could get out of wet clothes. Hours later, the inmates, who remained in the basement, were transferred to other jails.
Helping along the way
Patsy Schmidt, the nurse who lived eight miles south of Greensburg, knew people in town would need help.
She also felt desperate to reach 522 S. Pine, where her niece and the children were. But because of trees and wires in the roads, it took her an hour to reach the outskirts of Greensburg.
Walking south on Main, still wearing her nurse uniform, she heard someone say, "We need some help over here."
The voice led her to a woman being transported in a pickup. The woman was suffering from fractures and heavy bleeding and was drifting in and out of consciousness.
Patsy took off her pink jacket and bound the clean portion around a wound, to apply pressure. As she checked the woman's other injuries, she told a man to keep pressure on the wound.
The injured woman was Bev Volz, a woman Patsy had seen many times over the years. But in those intense moments, Patsy didn't recognize her.
Soon, paramedics took over treating Bev, and Patsy continued on her way. She never got to 522 Pine that night. On the way, someone told her that Kim had been rescued and that the babies were OK.
Later that night, Patsy's husband, Joel Schmidt, called with a question: "Have you seen Mom?" He and his brother were looking for her.
No one had seen Mabel Schmidt. The 82-year-old's house was gone.
Safe in church
What her relatives didn't know was that Mabel and her brother and sister had gone to the Mennonite Church basement and remained there. They were OK, but rubble in a stairwell blocked their exit.
At the church, now only a slab above ground, soaked ceiling tiles began to drop in the basement.
It was a long wait for daylight.
Vernon, who had lost a leg years before and relied on crutches, used his well-conditioned shoulders and arms to remove debris from the stairwell.
"Oh, don't move too much," Mabel cautioned.
The two cleared the way to the first landing, but the rest of the stairwell remained blocked. Still, they could see light and hear noises outside, possibly utility trucks.
"Hey!" they yelled, over and over.
Around 10 that morning, Ford County firefighter Justin Swank, 23, learned that someone might be trapped in the area around the church. Swank, who volunteers as a search dog handler, went there with his German shepherd, Blaze. The Greensburg disaster was the first time that the 16-month-old dog was being pressed into service.
He is trained to lead Swank to human scent.
Blaze went to a debris pile and, while glancing back at Swank, began to whine.
Near an opening in the debris, near what turned out to be the blocked staircase, Blaze started to descend. As workers cleared some rubble, they quickly found Mabel Schmidt and her brother and sister.
They had been trapped for about 12 hours.
Finding the missing
By 3 a.m., residents and fire and rescue crews had searched the town twice. Crews used spray paint to mark each smashed building they checked. They used so much, more cans had to be brought in from other towns.
But the debris piles were so massive. They couldn't check every pocket under the layers.
As the hours wore on, the searches became more and more methodical. Crews went house to house, street by street, quadrant by quadrant.
It's not clear why it took so long to find Mabel and her siblings in the church basement. Crews had checked the area. But only a slab remained there, and with debris over the stairwell, someone missed it.
It's important in any disaster to build a list of residents to determine who might be missing, authorities say. That night, law enforcement officers and Red Cross workers compiled lists of evacuees as they left town in private vehicles or the school buses bound for shelters.
But some residents fled before the tornado, and others left before checkpoints went up, making the accounting difficult.
(continued next post)