Read the owners manual. There should be a procedure to re-train the memory seat module for driver 1 and 2. Welcome to Jeepz.
Issue 1
If the customer complaint is "the Driver Easy Exit and Easy Entry" feature is not functioning properly, you should be aware that the "Easy Exit Seat" has a unique characteristic not published in the owners manual. From the end of the seat travel (towards the rear of the car) to 30mm forward the Easy Exit feature will not function. Therefore, if the seat is sitting at 25mm from the rearward end of travel the seat will not reverse. In addition, if the seat is sitting at 55mm from the rearward end of travel, the seat will reverse to the 30mm from end of travel and stop. Therefore, the seat only moved 25mm, much less than the 2.125 inches or 55mm as stated in the owners manual. In order for the seat to move 55mm the starting point of the seat should be at least 85mm from the end of travel.
Issue 2
When attempting to link a key fob by pressing the Memory SET button, then pressing either Memory 1 or 2 (within 5 seconds of pressing SET), then the key fob LOCK button (within 10 seconds of pressing Memory 1 or 2), make sure that the key fob you are trying to link is not in the ignition cylinder.
Issue 3
If a Memory Seat Module gets replaced or reflashed, the driver's seat must be "standardized" (i.e. calibrated). A diagnostic routine is available to perform the standardization procedure. The Memory Seat Module learns the driver seat front stop position when this routine is performed. If this procedure is not completed, the easy exit seat feature will not function.
Issue 4
If a Memory Seat Module gets replaced or reflashed, the initial setting for the easy exit seat feature is off. If operation of this feature is desired by the customer, it must be turned on. This feature can be turned on by accessing the "easy exit seat" item within the "personal settings" menu or by using the appropriate diagnostic command.