What do you guys think about this customer service??? Here the email from Staun. Check it out. The Managing Director of Staun calls his Customers Idiots!!!
From: "Harry Lewellyn" <Harry@staunproducts.com>
To: <grandbrass@hotmail.com>
CC: <lee@staunproducts.com>
Subject: RE: No luck installing your product.
Date: Mon, 18 Sep 2006 09:13:12 -0700
Dear Frustrated,
We are dissappointed that you could not install our bead locks. They are admitedly challenging to install, but they are installable and have proven themselves in thousands of race and consumer applications. It sounds like you have done the right thing for you, by returning them. However, if you choose, I could assist you with the installation process.
Harry Lewellyn
Director USA Operations, Staun USA Inc
(949) 645-7733
fax (949) 645-7738
P. O. Box 12137
Costa Mesa, CA 92627
Harry@Staunproducts.com
www.Staunproducts.com
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From: Lee [mailto:lee@staunproducts.com]
Sent: Sunday, September 17, 2006 6:06 PM
To: 'Harry Lewellyn'
Subject: FW: No luck installing your product.
How do you want to handle this idiot Hazza!
Or shall I respond.
Lee Davis
Managing Director/CFO Staun Pty Ltd, Staun USA Inc
Email
lee@staunproducts.com
Mobile 0401 922749 ph 61 755 960955 Fax 61 755 960977
Web
www.staunproducts.com
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From: GRAND BRASS LAMP PARTS, INC. 24 MEADOW STREET, BROOKLYN , NY 11206 [mailto:grandbrass@hotmail.com]
Sent: Sunday, 17 September 2006 1:20 PM
To:
info@staunproducts.com;
sales@staunproducts.com
Subject: No luck installing your product.
I just spent 3-hours trying to install a staun beadlock. After much frustration I ripped it out and put it back in the box. I give up. There going back for return. What a piece of crap. The instructions have three pages of what could go wrong when installing them. Hand that to a tire installer and they hand the things right back and say no way. Four wheel parts, 4wd, and quadratec wont install them. Now I know why. Since you cant see inside you never really know if there on right. If they are not they are useless. If there is any soap on the bead and the tire spins on the rim at all the valve can rip off the tube. So if something does happen on the trial like you rip a vavle stem off you will want to kill yourself. You will not be able to repair it nor will anyone else want to try. Further more if a nail punctures the tire and the tire goes flat the nail will puncture the bead lock. So what form of reliability do they add to the Jeep. Right now if I blow a bead or burp air all I need is air. With the staun if disaster strikes you need a magician.